JUNE 1st – COVID PHASE ONE OPENING UPDATE/POLICIES

UPDATE ON CLINIC HOURS AND PROCEDURES

(further updates to hours pending)

 

EFFECTIVE JUNE 1ST

MONDAY – THURSDAY 10 AM – 5 PM (DVM appointments limited to sick/urgent)

FRIDAY 1 PM – 5 PM (no DVM appointments for June)

 

EFFECTIVE MONDAY JUNE 8TH

We will start booking in:

ROUTINE APPOINTMENTS, DENTISTRIES, SPAYS AND NEUTERS

First priority will be to those on our reschedule list.  Please be patient as we will do our best to have your pet seen in a timely manner

 

**FOOD/MEDICATION DELIVERY NOW AVAILABLE IN THE HRM**

Spay Day Express is providing a delivery service for food and medications to our clients in the HRM.  Proceeds will go towards Spay Day HRM and all of their good works.  Options include one morning delivery/week and one evening delivery/week.  Orders must be received, confirmed and paid for in advance – at this time a week’s notice is needed.

 

PHASE ONE RE-OPENING CLINIC POLICIES:

Policies and restrictions are in place to limit the number of people waiting at any given time, to limit your time at the clinic and to ensure proper safety measures for all.

IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS COVID SYMPTOMS OR HAS BEEN EXPOSED TO ANYONE WITH THEM IN THE PAST 2 WEEKS PLEASE ADVISE STAFF BEFORE YOU COME TO THE CLINIC.  ADDITIONAL MEASURES WILL HAVE TO BE TAKEN TO ENSURE EVEYRONE’S SAFETY

CLIENTS ARE NOT ALLOWED INSIDE THE CLINIC

(Unless a euthanasia)

PAYMENT is by debit or credit, prepayment by e-transfer

DVM EXAMS BY APPOINTMENT ONLY

 

ONLY ONE PERSON PER CAT

(unless a euthanasia)

 

ARRIVE NO MORE THAN 5 MINUTES BEFORE your scheduled appointment time  

If you have driven here and arrive earlier, wait in your car until 5 minutes before your scheduled time.

PLEASE BE PATIENT

With staff and those around you – we are all doing our best to provide services in this challenging time.  There is a great deal of additional work involved and we are still short staffed, everything is taking longer.

MAINTAIN SOCIAL DISTANCING

WEAR A MASK

 HAND SANITIZER IS PROVIDED

ALL CATS MUST BE IN A CARRIER  For contactless transfer by staff into the clinic

MEDICATION REFILLS –  CALL AHEAD to order refills and allow staff time to prepare. Prepayment over the phone is encouraged.  A tentative pick up time will be set when you place your order.  These measures are to reduce the numbers of people in the hallway outside the clinic at any given time. If you do not phone ahead you will have to leave and return once the prescription is ready, you will not be allowed to wait until refilled – this is for everyone’s safety.

FOOD SALESCALL AHEAD to ensure we have the food you want in clinic before you make the trip to our clinic.  Having your order ready for you in advance will help to limit wait times and congestion of people in the hallway.  IF you are here with you cat for an appointment you can purchase food at the same time if it is available.

 CLIENT ACCOUNT required for ALL FOOD SALES  – The Department of Health requires that we can provide a list of all customers who have made purchases at the clinic every day, including their phone number, in the event that there is a case of COVID and contact tracing is required.  If you do not want to be added to our computer system then we will not be able to sell you any items

 

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